How can we help?
Support & Skills
Need help or guidance with your Donorfy? You’re in the right place.
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The answer may be in the Donorfy Knowledge Base. The Knowledge Base contains the entire documentation about the product and how it works.
From billing enquiries to technical questions, here's where you submit a request for support. Use it as much as you need - it's included in your subscription.
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Live and on-demand Donorfy training courses so you can do even more of what matters.
Need help getting the most out of Donorfy?
SUPPORT SURGERY
Our Support Surgeries are an opportunity for you to chat with one of our experts about your CRM conundrum.
These aren't designed for general support and technical help - that’s what our fantastic support desk is for.
Instead, are there things that you would like to achieve with Donorfy that you're not already, or an integration that you would like some guidance on configuring? Book a slot, and we’ll happily chat with you.
We've had really good experiences with Donorfy support, we've had prompt and very quick responses.
We're very grateful they just get what we're trying to do, without having to explain why certain things might be important to us.
Having that fundraiser-to-fundraiser conversation is really valuable.
I know if we ever need help, they're always there.
Every interaction I've had has been extremely friendly, useful and smiley faced!
In the charity sector we use a lot of jargon, and to be able to speak to the team and they know what we're talking about saves a lot of time.
It saves headaches for both sides, and they explain exactly the solution to our problem.
Take the worry out of moving CRM
Moving to a new CRM can feel daunting, but it doesn't have to be.
Our expert-led implementation packages makes it simple.
